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 Posted on Google  
 
  
 
 
 Jenn Davis 
 
3 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Honestly, if I could give them 10 stars I would.

Little back story -
I had my AC unit at work and home from a long time company in our area. This company installed my home unit in 2016. They have serviced it twice a year since it was installed. In 2023 they charged me $800 to clean my evaporator coil. They told me the filters I was using were "too good" and I needed to use a less expensive filter. 3 years later, my unit is now 10 years old and out of warranty. They put some machine on the outside unit and said all seems fine with your numbers, I tell them it's struggling more than ever. They come inside, look at my coil and tell me I need a new coil because the one I have is covered in pet hair and filth (it was actually covered in algae too per my son who looked at it and attempted to clean it) and blamed it on my less expensive filters!

I cannot afford a new unit. So I reached out to friends asking for any referrals to someone who might be able to help me. In comes Family Air Experts and Nathan, one of the owners.

He came to my house and actually opened my outside unit and showed me all the filth that needed to be cleaned from my dryer vent that blew into the unit. He cleaned it all up, did some cleaning in the garage portion of my AC Unit, and we discussed some options which unfortunately - because of my financial situation, are not something I can do right now. He understood and was not pushing me to do anything. He said the cleaning he just did will hopefully give me a little time to figure it out.

Well that was early July. Now it's October 1st (yesterday) and my unit was struggling again. I turned it off and heard what sounded like the rice krispies guys were living in my unit, snap, crackle & pop. Nathan called me after getting an alert on his phone about an inquiry I submitted, because he remembered my situation. He wanted to check if everything was ok. I explained what was happening, he knew exactly what the issue was and sent Scotty to my house this morning. 10 minute part replacement and my AC is back working. HALLELUJAH!

I am so incredibly thankful that I have found such a nice, honest, helpful company. I hope that some time in the near future I am able to figure out my financial situation and have them replace my unit because it will definitely be Family Air Experts that I will be calling.
  
 
 
 
 
 
 Posted on Trustindex  
 
  
 
 
 Heather Taylor 
 
7 days ago
 
 
 Trustindex verifies that the original source of the review is Trustindex. 
Air Purification System
We couldn’t be happier with our experience! We reached out with only a few days’ notice needing an air purification system installed, and they went above and beyond to accommodate us. The scheduling was incredibly quick, communication was excellent, and the customer service was truly exceptional from start to finish.
This is a company that genuinely cares about taking care of their customers!  Scotty did a great job installing the HALO system. Highly recommend this company! ⭐️⭐️⭐️⭐️⭐️
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Philip Mauri 
 
32 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
My wife and I were very pleased with the professionalism and promptness of the technician who explained everything in detail in addition to answering all of our questions. He was very personable and knowledgeable. We highly recommend utilizing their services for your air conditioning needs.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Joey Arcay 
 
42 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Dalton came by to give us an estimate for a new AC system. He took the time to really look at everything and give us an estimate that fit our needs. You can tell they stand behind their work. I still have a few estimates to receive but as far as first impressions go, 10/10 thus far. I will update review if we decide to do the install.
  
 
 
 
 
 
 Posted on Trustindex  
 
  
 
 
 Mario Barajas 
 
49 days ago
 
 
 Trustindex verifies that the original source of the review is Trustindex. 
Happy Customer
We had both Nathan and Dalton from Family Air Experts out to our home in Palm Bay after dealing with a sneaky refrigerant leak that ended up being somewhere deeper in the lineset. After checking the exposed refrigerant lines and coil, we decided replacing the lineset was the best way to get the issue taken care of for good so I wouldn't keep losing refrigerant and have poor cooling every few months.

Rodrigo and Matthew came out today to do the replacement and were great. I got a courtesy text and call before they arrived, which I really appreciated. My wife was home with our two babies while they were working, and they recommended turning the thermostat down ahead of service so my family wouldn't get hot for the hour the unit would be down. Both guys were respectful, friendly, and knowledgeable about what needed to be done and got it done as efficiently as possible.

Really appreciate how easy they made the whole thing. Definitely nice having an HVAC company you can feel comfortable having in your home. Would absolutely recommend Family Air Experts!
  
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Mario B. 
 
50 days ago
 
 
 Verified 
We had both Nathan and Dalton from Family Air Experts out to our home in Palm Bay after dealing with a sneaky refrigerant leak that ended up being somewhere deeper in the lineset. After checking the exposed refrigerant lines and coil, we decided replacing the lineset was the best way to get the issue taken care of for good so I wouldn't keep losing refrigerant and have poor cooling every few months.

Rodrigo and Matthew came out today to do the replacement and were great. I got a courtesy text and call before they arrived, which I really appreciated. My wife was home with our two babies while they were working, and they recommended turning the thermostat down ahead of service so my family wouldn't get hot for the hour the unit would be down. Both guys were respectful, friendly, and knowledgeable about what needed to be done and got it done as efficiently as possible.

Really appreciate how easy they made the whole thing. Definitely nice having an HVAC company you can feel comfortable having in your home. Would absolutely recommend Family Air Experts!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 W.A. 
 
50 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Rodrigo was prompt, courteous and professional.  He had the problem solved and our A/C back online in less than 40 minutes. Diagnosed and replaced a bad capacitor for a fair price. The online reservation system is quick and easy to use. It even tracks the technician's location as they approach prior to your service call.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Juan Lopez 
 
56 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
We had complications with our ac last weekend, one call to Family Air experts and they came out to seek the issue. Giving great advise as to different options we could choose from, there was no pressure on what we chose but a new AC System was the best decision we could have made.

Bo and Matthew came took away the old and installed the new one, great attitudes, very professional and efficient with time.

Will definitely recommend to anyone needing ac work done. They care for you like no other company would.

Thank you guys very much for all that you do in the community and making us a priority when we call.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Linda Carlton 
 
90 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
The motor needed replacing in the attic. Scotty came and installed quickly. Back to normal. Very good
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 jeff fox 
 
90 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Fast service and great communication.Very knowledgeable and respectful!!
  
 
 
 
 
 
 
 
 
 Trustindex rating score: 5.0 of 5, based on 346 reviews 
 
 
 
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